Disability Support for Complex and High Needs

• A team of exceptionally qualified, experienced, and genuinely compassionate professionals
• Specialized clinical training customized to your specific requirements for our dedicated Support Workers and Clinical staff
• Completely individualized support approaches
• Person-centered care philosophy, acknowledging that individual needs are unique to each person
• Flexible support services that accommodate your schedule and evolve with your changing requirements over time
• Support Workers and Support Coordinators who communicate in your preferred language
• Continuous professional development ensuring our team adapts to evolving requirements and emerging situations
• A collaborative, understanding, and culturally responsive team approach
• Access to our rigorously vetted suppliers and allied health professionals
• Dedicated assistance in achieving your personal goals
• Unwavering respect for your dignity and right to self-determination
• Multilingual Support Workers and Support Coordinators providing culturally-sensitive care to people from diverse backgrounds
• A team committed to ongoing education to ensure adaptability to changing needs and circumstances

We understand the critical importance of trust when welcoming new professionals into your home environment. Every Support Worker and clinical team member has been meticulously selected to provide you with complete confidence and peace of mind.

We carefully recruit staff based on their professional qualifications, practical experience, and genuine caring disposition. Reliability remains paramount to us—just as we know it's essential to you and your family.

Our clinical team includes Enrolled Nurses, Registered Nurses, and Assistants in Nursing, all maintaining current AHPRA registration, ensuring they are legally qualified to practice their profession throughout Australia.

All Support Workers and clinical professionals maintain current First Aid, CPR, and relevant certifications, alongside recent comprehensive background checks completed before employment commencement. They participate in ongoing professional development to remain current with the latest support methodologies and best practices.

While qualifications and experience are invaluable, we recognize that compassion and respect matter most to you and your family. These qualities cannot be taught, making our comprehensive face-to-face recruitment process one of the most crucial elements that makes our team so highly regarded by participants.

• Round-the-clock, 24-hour clinical care and monitoring
• Post-surgical recovery and rehabilitation support
• Comprehensive personal care assistance
• Advanced wound care management
• Pressure injury prevention and care
• Catheter care and management
• Bowel care and management programs
• Stoma care and support
• Seizure management and response
• Nutritional support and feeding assistance
• Oxygen therapy management
• Tracheostomy care and management
• Ventilation support and monitoring
• Diabetes and asthma management programs
• Intravenous injection administration
• Subcutaneous injection services
• Pain management strategies and support
• Medication plan development and implementation
• Comprehensive clinical and person-centered assessments
• Allied health service coordination
• Family communication and liaison services

Beyond our clinical care for complex needs, we offer over 50 different home care services including:

• Medical appointment transportation and hospital transfers
• Grocery shopping and essential errands
• Meal preparation and cooking assistance
• Respite care for primary caregivers
• Personal hygiene and self-care support
• Home cleaning and organization
• Laundry and clothing care
• Garden maintenance and lawn care
• Administrative tasks and household errands
• Social companionship and emotional support
• Community outings and recreational activities

Our dedicated NDIS Support Coordinators are passionate advocates focused on maximizing your NDIS budget value, prioritizing your personal choices, and committed to exceeding your expectations in meeting your specific wants and needs.

For participants with complex or high support requirements, your Ametz Support Coordinator collaborates closely with our clinical team to ensure your services address your needs effectively and achieve your desired health and wellbeing outcomes.

Understanding what constitutes excellent Support Coordination is essential for ensuring you receive the highest quality support possible.